Honoring our veterans

Memorial Day 2017

I wiped away tears yesterday morning after going through the drive-through at Starbuck’s (my guilty pleasure).

It was a lovely day. My window was open, and I was behind a gentleman with his window rolled down, too. I noticed his license plate frame engraved with the words “Air Force” and “Vietnam vet.” I waved my arm out the window, smiled, and yelled “thank you for your service,” pointing to his license plate. Mentioned that my Dad was a retired Air Force vet who had served in Vietnam. He nodded his head.

When I got to the window to pay for my coffee, the barista said there was no charge. The driver in front of me had picked up my tab.

I was surprised and startled. I smiled. Then I cried, all the way home.

Today – Memorial Day – I honor the men and women who died while serving in the U.S. military. They gave the ultimate sacrifice. They won’t be forgotten.

 

 

 

 

 

 

 

Public speaking – it’s all about the audience

Aud speaking tips

 

You’ve been invited to speak at a meeting. This could be something internal (within your organization) or external (for example, you volunteer with a not-for-profit organization and you’ve agreed to talk to a group of potential donors on their behalf). Following up on a previous post, here are some observations on audiences to help you become a more effective presenter.

Who are the people listening – or not listening – to you? Why are they there?
The event has been scheduled, the invites/notices have gone out, and you are the presenter. What do you know about your audience?

Audience analysis involves identifying the audience and adapting your presentation to them. This doesn’t mean “saying what they want to hear.” Audience adaptation should guide your content development and approaches to delivery.

Audiences can include reluctant attendees, indifferent visitors, agreeable supporters, and angry or fearful dissidents.

The “we have to be there” mindset.
For instance, I would contend that students in a public speaking class – and their motivation to listen to you – is somewhat mixed. (Hey, they’ve “got” to be there regularly, right? We refer to this as a “captive” audience.) In my experience, here are some of the reasons students are in class:

  • They want to get the information they need to do well on an upcoming test;
  • They hope the skills they learn will help in an upcoming job interview;
  • They want to get through the class to receive credit towards their degree and/or at least not get dropped from the course (if the teacher is recording student absences as outlined in the class syllabus they’ll meet the minimum attendance requirement);
  • They love learning.

The “who cares” listeners – uninterested or apathetic.
Perhaps a friend or significant other dragged these folks to your talk. Audience members are asking themselves “Why am I here?” Your biggest challenge will be getting people in this group to even listen.

The “we agree with you” point of view.
Most audience members share your opinions. As a collective group, your listeners relate to you, connect with you, and endorse your contentions and recommendations.

The “we don’t agree with you” and/or we’re angry or frustrated attendees.
What if audience members don’t concur with your main points? This is definitely a challenge if you’re trying to persuade. Can you establish “common ground” with listeners if they aren’t inclined to listen from the get-go? This – this – is why knowing about your audience is so important.

Here’s an example of a speaker at a recent community Town Hall, Congressman Joe Barton (R-TX) at an event in rural Frost, Texas. These Town Halls are set up as open forums for constituents to ask questions and hear from representatives. In this instance, Barton seemed to be unaware of the level of “resistance” he would encounter from audience members opposing his policy positions.

Listen to a portion of the presentation where Barton shouted back.

The bottom line.
Every audience is different. However, consider the potential “makeup” of attendees who have come to hear you speak before you arrive to speak. Tune in for the next post in this series on audience adaptation, some recommendations on ways to engage with your audience/s.